T

Privacy Notice

Emma Tait Counselling & Psychotherapy

Effective from 19 June 2026   |   Version 2.0

About this notice. This notice explains how we collect, use and look after your personal information, and the rights you have. We are committed to keeping the information we hold to a minimum, and to protecting your privacy and the confidentiality of your sessions.

1. Who we are and how to contact us

We are Emma Tait Counselling & Psychotherapy. Emma Tait is the Data Controller, which means she is responsible for how your personal information is handled. If you have any questions about this notice, or about the information we hold, please contact Emma Tait at emma@counsellinginredditch.co.uk.

2. The information we collect

We keep only the limited information we need to provide our service. This may include:

•      Basic contact details, such as your name, email address and telephone number, so that we can arrange and confirm appointments.

•      Your agreement for the work, such as the contract or consent you give at the start of therapy.

•      A record of session dates and payments, kept as part of our business and financial records.

•      Limited information about your health and circumstances, which may be shared during sessions.

We do not keep notes on the content of sessions.

3. Why we use your information and our lawful basis

We use your information to provide and arrange your counselling or supervision, which is necessary to carry out our agreement with you, and to manage appointments, payments and the everyday running of the practice, which we do on the basis of our legitimate interests in running the practice properly and to meet legal obligations such as tax.

Because therapy involves information about your health, which is treated as special category information under data protection law, we process this either with your explicit consent or because it is necessary for the provision of health care. We will make this clear to you at the start of our work together.

4. Confidentiality and when we might share information

What you bring to sessions is confidential. We do not share the content of your sessions, or the fact that you are a client, with third parties, medical professionals or family members, even if you ask us to, except in the limited circumstances below.

•      If you attend through an Employee Assistance Programme (EAP), we may need to provide a report. This is agreed and contracted with you at the start, released only with your permission, held securely, and does not use your full name.

•      If you need evidence of attendance, we can provide an attendance letter addressed to you.

•      We will only share information without your consent if we are required to by a court order, or if there is a significant risk of serious harm to you or to someone else. In that case, only the relevant information is shared.

5. How we store your information

We hold your information securely. Where information is held electronically, it is protected by appropriate measures and kept to a minimum. We keep identifying details light and, where practical, separate from other information.

6. How long we keep your information

Any notes and personal information relating to your sessions are securely deleted within three months of our work ending. We keep business and financial records, including session dates and payments, for as long as we are required to keep them by law, after which they are securely deleted.

7. Cookies and our website

Our website uses cookies, which are small files placed on your device. Some are necessary for the site to work, and others help us understand how the site is used. When you first visit, you can choose which cookies to accept, and you can manage or delete cookies through your browser settings. If you choose not to accept some cookies, parts of the website may not work as well.

8. Where your information is processed

Our website is provided through a platform whose servers may be located outside the United Kingdom, including in the United States. Where information is processed outside the UK, we take reasonable steps to ensure it remains protected to the standard required by UK data protection law.

9. Your rights

You have rights over the personal information we hold. These include the right to:

•      ask what information we hold about you, and request a copy;

•      ask us to correct anything that is inaccurate;

•      ask us to delete your information in certain circumstances;

•      object to, or ask us to restrict, how we use it in certain circumstances.

To exercise any of these rights, please contact Emma Tait at emma@counsellinginredditch.co.uk. We will normally respond within one month.

10. How you can complain

If you are not happy with this notice, or if you have any concern about how we handle your personal information, we want you to tell us. You have the right to complain to us directly. Please contact Emma Tait, our Data Controller, at emma@counsellinginredditch.co.uk, marking your message “Data protection complaint”. We will acknowledge your complaint in writing within 30 days and provide a full response without undue delay, normally within one month.

If you remain dissatisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

11. Changes to this notice

We may update this notice from time to time to reflect changes in the law or in the way we work. The version that applies is the one published here on the day you use our website or our service.

This notice is provided as a practical template and does not constitute legal advice. For authoritative guidance, see the ICO website.